At Tripness, we understand that sometimes unforeseen circumstances or issues arise, causing meticulously crafted plans to end pithily. Therefore, we happily wish to provide our clients with the best possible customer service, hence we have established the following refund and cancellation policy:
If you need to cancel your scheduled procedure, please notify us as soon as possible. All refunds requests and cancellations must be made in writing and submitted to our customer service department via email: t.manager@tripness.co. When doing so, we ask you to please provide your full name, your confirmation/reservation number, the reason why you are cancelling and hence requesting a refund, and any pertinent documentation to support your claim.
Tripness offers a full refund for any fees paid if the patient's medical condition is deemed unsuitable for the procedure by the Tripness medical professional.
If the medical procedure cannot be performed due to circumstances out of Tripness’ control, such as an ACTS OF GOD OR FORCE MAJEURE, we will offer the patient the option to reschedule the procedure or receive a full refund of any fees paid.
If you cancel your procedure with at least 15 business days’ notice of when you have your first medical appointment, a full refund will be issued.
If you cancel your procedure within 7 to 14 business days of when you have your first medical appointment, a 70% refund of fees paid will be issued.
If you cancel your procedure within 3-6 business days prior to your first medical appointment, a 50% refund of fees paid will be issued. Note: By stating 3 days, it refers to 72 hours.
If you cancel your procedure with less than 72 hours of when you have your first medical appointment, a 25% refund of fees paid will be issued.
If you do not show up for your appointment or medical procedure (NO SHOW) and do not contact our customer service department via email (t.manager@tripness.co ), no refund will be issued.
Refunds will be processed within 21 days of receipt of the request by our customer service department. Email: t.manager@tripness.co
Please note that any travel expenses incurred are the responsibility of the patient and are not included in our refund policy. We highly recommend that you purchase travel insurance to protect yourself against unforeseen circumstances that may require a cancellation or refund.
Refunds are not offered for medical and cosmetic procedures that have already been completed.
In the event of inconveniences experienced because of a medical or cosmetic procedure, the company vows to offer a solution within the country in which said procedure was performed. The request must be made before the patient leaves or departs the country in which said procedure was performed because Tripness is not responsible for expenses incurred in returning to such country.
Consequently, the company is not responsible for paying for any medical or cosmetic procedure that the patient incurs after the one performed by the medical professional provided by Tripness.
We are deeply honored that you prefer Tripness for your medical tourism needs. Please do not hesitate to reach out if you have any questions or concerns regarding our refund policy via email at t.manager@tripness.co or via WhatsApp at +1 (346) 902-7184.
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